Custom closet company earned award in recognition of their emphasis on customer service in the mid-Atlantic region
Closet America, a leading home professional closet organization manufacturer and installer headquartered in Lanham, Maryland, announced that the company has been awarded the 2013 Guildmaster Award for exceptional customer satisfaction from GuildQuality, a customer satisfaction surveying company. Closet America was one of nearly 200 home builders, remodelers, developers and contractors throughout North America recognized for their superlative performance.
The primary requirement for receiving a Guildmaster Award is exemplary customer service, as demonstrated by an extremely high customer recommendation rate. In the home building, remodeling, and real estate industry, the average customer recommendation rate for businesses is approximately 70%. In order to receive a Guildmaster Award, a member must achieve a recommendation rate of 90% or greater. Closet America exceeds that requirement with a consistent recommendation rate over 97%.
Closet America utilizes a comprehensive customer survey system to measure and assess all aspects of their operations. The feedback given by customers is reviewed on a regular basis and is used to gauge the customers’ level of satisfaction, as well as pinpoint areas for potential improvement.
According to Guild Quality, “Our annual Guildmaster Awards celebrate service excellence in the building, remodeling, contracting, and real estate professions. Each year, GuildQuality gives special recognition to the companies that demonstrate an ability to deliver a consistently superior customer experience.”
Skip LaBella, president of Closet America, was proud to receive the Guildmaster Award. “We’re thrilled to receive this recognition from GuildQuality for the 3rd year in a row. Closet America is dedicated to customer satisfaction, and our high recommendation rate is a testament to this.” LaBella expanded on the reasons for company’s exceptional customer service: “Our unyielding focus on customer service and the complete dedication from every individual who makes up the Closet America family is why we continue to be successful. Our employees have completely bought in to owning the customer experience from start to finish – product development, design, manufacturing, and installation are all delivered with world class service.”
About Closet America
Closet America is a privately owned and locally operated manufacturer and installer of custom home organization systems for closets, home offices, pantries, and garages. Founded in 2007, Closet America has steadily grown into one of the premier names in the professional organizing systems industry, by raising the standards for quality and customer service. Closet America is a vertically integrated company where design, engineering, manufacturing, sales, and service are all controlled internally. Closet America has two locations, with a manufacturing plant and distribution center in Landover, Maryland, and corporate headquarters, administrative offices and showroom in Lanham, Maryland.
GuildQuality’s community of quality includes the best remodelers, homebuilders, developers, and home services contractors in the United States and Canada. By using GuildQuality’s independent surveying, members collect objective feedback from their customers and use that feedback in their pursuit of continuous improvement in the quality of their service.