Closet America president Skip LaBella shares his award-winning customer service approach with the industry at Cabinets & Closets Conference
Cabinets & Closets had its eye on Closet America long before this year’s April 14th conference – the national industry event seeks out speakers who have made a significant impact on the world of cabinets and closets, and metropolitan DC Closet America, with its flawless customer service ratings that remain strong year after year, was an obvious choice for a speaker slot.
Cabinets & Closets was held at the Renaissance Hotel & Convention Center in Schaumburg, IL from April 14 to April 16. Industry leaders and insiders addressed the crowds – which tripled last year’s attendance numbers – and spoke on topics ranging from individual marketing efforts to industry-wide manufacturing innovations.
The highlight of the event for many, though, was Skip LaBella’s presentation on customer service. As president of industry-leading custom closet company Closet America, LaBella has garnered national attention for his customer-centered approach to doing business. Attendees, who ranged from competitors in the closet space to business owners in related industries, took notes as LaBella detailed his company’s approach to service and the customer-focused philosophy that governs Closet America’s operations.
Closet America’s near-perfect customer satisfaction ratings attest to the success of LaBella’s model. Closet America has long been a closet industry leader in customer service, and holds excellent satisfaction ratings on customer review sites like Yelp and Angie’s List. Customers give the company top marks for punctuality, professionalism, work quality, and other satisfaction criteria.
“We are proud to offer our customers a personalized and memorable experience throughout the entire remodeling process,” said LaBella. “Beginning with their first visit to our website, the customer’s experience is always top priority. I’m happy to share our customer service model with Cabinets & Closets attendees.”
LaBella’s presentation offered conference attendees insight into a phenomenon that is occurring across industries: customer service as a differentiator. Providing customers a pleasant, engaged, and worthwhile experience is one of Closet America’s core values. LaBella’s company nurtures the customer relationship from the initial inquiry to the final installation and follow-up, leading to exemplary satisfaction rates and stellar reviews. If Cabinets & Closets attendees manage to replicate the Closet America model in their own businesses, customer service across the country will greatly improve.
About Cabinets & Closets Conference & Expo
Woodworking Network’s annual Cabinets & Closets Conference & Expo combines industry thought leaders and new technology in an exciting three-day event. In 2015, Cabinets & Closets hosted more than 70 exhibitors along with dynamic speakers. To learn more, visit http://www.woodworkingnetwork.com/cabinets-closets-conference-expo.
About Closet America
Closet America is a privately owned and locally operated manufacturer and installer of custom home organization systems for closets, home offices, pantries, and garages. Founded in 2009, Closet America has steadily grown into one of the premier names in the professional organizing systems industry by raising the standards for quality and customer service. Closet America is a vertically integrated company where design, engineering, manufacturing, sales, and service are all controlled internally. Closet America has two locations, with a manufacturing plant and distribution center in Landover, Maryland, and a corporate headquarters, administrative offices, and showroom in Lanham, Maryland. For more information on Closet America, please call 1- 877-203-9952.