Closet America, a leading home professional closet organization manufacturer headquartered in Lanham, Maryland, announced today that the company has been awarded a 2011 Guildmaster Award for exceptional customer satisfaction from GuildQuality, a customer satisfaction surveying company. Closet America was one of 154 home builders, remodelers, developers and contractors throughout North America recognized for their superlative performance.
Closet America utilizes a comprehensive customer survey system to measure and assess all aspects of their operations. The feedback given by customers is reviewed on a regular basis and is used to gauge the customers’ level of satisfaction, as well as pinpoint areas for potential improvement. To be considered for a Guildmaster Award, companies must achieve a minimum recommendation rate of 90%. Closet America exceeds that requirement with a consistent recommendation rate of 96%.
According to Guild Quality, “Guildmaster Award winners have demonstrated their ability to consistently deliver an exceptional customer experience. Once a year, GuildQuality bestows upon a handful of its members an award for exemplary quality and customer service. Award winners differ in their types of work and their price ranges, but all have a lengthy track record of exceptional customer feedback.”
Skip LaBella, president of Closet America, was proud to receive the Guildmaster Award. “We’re very pleased to receive this recognition of our dedication to customer satisfaction. I’m extremely proud of all of our people here who contribute to our success. It was a total team effort, and to have that effort formally recognized by receiving this award is a testament to the level of service we all strive for on a daily basis.”
About Closet America
Closet America is a privately owned and locally operated manufacturer and installer of custom home organization systems for closets, home offices, kitchens, and garages. Founded in 2007, Closet America has steadily grown into one of the premier names in the professional organizing systems industry, by raising the standards for quality and customer service. Closet America is a vertically integrated company where design, engineering, manufacturing, sales, and service are all controlled internally. Closet America has two locations, with a manufacturing plant and distribution center in Landover, Maryland, and corporate headquarters, administrative offices and showroom in Lanham, Maryland.
North America’s best builders, remodelers, contractors and real estate developers rely on GuildQuality’s customer satisfaction surveying to help them monitor and improve the quality of their service.
About the Guildmaster Awards
Once a year, GuildQuality recognizes exceptional customer service with the Guildmaster Awards. Visit the Guildmaster section of the GuildQuality website to see information about all 2011 Award Winners and read about the award qualifications. For more information, visit www.guildquality.com or contact firstname.lastname@example.org