Closet America Recognized among North America’s Best Customer Service Leaders within the Residential Construction Industry
Lanham, Maryland, May 27, 2015 – Closet America, a leading closet system manufacturer headquartered in Lanham, Maryland, has been awarded a 2015 Guildmaster Award for exceptional customer service. The Guildmaster Award is given to companies that demonstrate customer service leadership, and 2015 marks Closet America’s fifth year in a row of achieving this honor.
GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions. Closet America was selected as one of the over 300 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior customer care.
In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Closet America achieved a recommendation rate of greater than 97% from its customers. In fact, the company’s customers gave top marks – ranging from 97% to 100% – in important categories such as professionalism, punctuality, and quality of materials and workmanship.
“We’re honored to be receiving the Guildmaster Award for the fifth year in a row,” said Closet America president Skip LaBella. “When you put your customers at the center of your business, you wind up making all of your decisions with their best interests in mind. That’s certainly true here. Every part of the Closet America experience, from the initial consultation to the final installation, is designed to give customers the best possible service. This Guildmaster award affirms that we are indeed providing our customers with an exceptional experience, and I can’t imagine a more satisfying reward for the hard work we do.”
One thing is clear. If the awards keep flooding in, Closet America may soon need to apply some organizational expertise to its own trophy case: this custom closets powerhouse is the most awarded company in the closet industry, and it plans to keep racking up the recognition.
For more on the 2015 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About Closet America
Closet America is a privately owned and locally operated manufacturer and installer of custom home organizations systems for closets, garages, pantries, and home offices. Founded in 2009, Closet America has become one of the premier names in the professional organizing systems industry by delivering exceptional quality and customer service. Closet America has two locations, with a manufacturing plant and distribution center in Landover, Maryland, and a corporate headquarters in Lanham, Maryland. To learn more about Closet America, visit www.closetamerica.com.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset – their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.