Custom closet company earns award in recognition of their emphasis on customer service
Closet America, a leading home professional closet organization manufacturer headquartered in Lanham, Maryland, has been awarded a 2014 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Closet America was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care. The annual Guildmaster Awards celebrate service excellence in the building, remodeling, contracting, and real estate professions. Each year, GuildQuality gives special recognition to the companies that demonstrate an ability to deliver a consistently superior customer experience. Learn more about the customer-focused process that won Closet America the 2014 Guildmaster Award.
GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. While the average recommendation rate is 70% in the home building, remodeling, and real estate industries, Guildmaster award recipients must achieve a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality. Closet America exceeded this requirement with a consistent recommendation rate of over 97%.
Closet America utilizes a comprehensive customer survey system to measure and assess all aspects of their operations. The feedback given by customers is reviewed on a regular basis and is used to gauge the customers’ level of satisfaction, as well as pinpoint areas for potential improvement.
According to Guild Quality, “Our annual Guildmaster Awards celebrate service excellence in the building, remodeling, contracting, and real estate professions. Each year, GuildQuality gives special recognition to the companies that demonstrate an ability to deliver a consistently superior customer experience.”
Skip LaBella, president of Closet America, was proud to receive the Guildmaster Award. “We’re thrilled to receive this recognition from GuildQuality for the fourth year in a row. Closet America is dedicated to customer satisfaction, and our high recommendation rate is a testament to this.” LaBella expanded on the reasons for company’s success: “Complete customer satisfaction is a team effort at Closet America, and I’m extremely proud of all of our people here who contribute to that every day. Having that effort formally recognized is a proud moment for our entire staff, thanks to the level of service we all strive for on a daily basis.”
About Closet America
Closet America is a privately owned and locally operated manufacturer and installer of custom home organization systems for closets, home offices, pantries, and garages. Founded in 2007, Closet America has steadily grown into one of the premier names in the professional organizing systems industry, by raising the standards for quality and customer service. Closet America is a vertically integrated company where design, engineering, manufacturing, sales, and service are all controlled internally. Closet America has two locations, with a manufacturing plant and distribution center in Landover, Maryland, and corporate headquarters, administrative offices, and showroom in Lanham, Maryland. For more information on Closet America, please call 1- 877-203-9952.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset – their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.